Wedgewood Hotel & Spa - Relais & Chateaux

Right at the reception desk the staff were very friendly and helpful. Ryan in particular was great! The room was a good size which included a large bed, desk with chair, a large comfy chair and two stools located with the "bar" setup. A Nespresso machine and mini-fridge were included in this setup. Snacks and beverages could be purchased if you wanted. The room was serviced every morning with new towels provided and the bed made up. A turn-down service took place in the evening along with two cookies which was a nice touch. Staff would come around to provide ice and replenish coffee pods, sugar, cream, etc. for making coffee. I had brunch in the restaurant which was very good. The restaurant itself is high quality. Overall the staff was certainly a bonus. It was nice to be welcomed back in the evening after being out.

Unparalleled Service! Every Member Of The WedgeWood Was Splendid To Interact with Polite Cordial and Super Pleasant. The Decour was very European and was Exceptional All things complimented each other warmly. From the late Checkout to the simple requests handled promptly and Valet we were so well taken care of They even checked in on us to provide help with our baggage upon leaving! A wonderful welcome to a pleasant send off left us above satisfeied!

The hotel is lovely and our room was spacious and comfortable with the amenities needed to make it work well. The staff, however, is what really makes this hotel so wonderful. We stayed two nights and then took the Rocky Mountaineer train to Banff. I realized the night after we left that I couldn’t find something that has no monetary value but means the world to me emotionally. I thought I may have dropped it in the hotel room. I called the Wedgewood and the phone was answered by a lovely man and I could hear his empathy and concern for me in his voice. He immediately sent housekeeping up to look for the object. He called me back and was very upset when he told me they had not found it. I subsequently found it in a hidden place in my suitcase so all was well, (and I called them back to let them know) but his concern was typical of the staff. Very caring and wonderful people! Breakfast, BTW, is outstanding. The location is perfect.

We were made to feel so welcome as soon as we arrived, David met us at reception and was wonderful, the staff couldn’t have been nicer and service was amazing. We had a beautiful room with a balcony looking out on Vancouver Art Gallery and Hornsby Street but there was no traffic noise at all, great soundproofing. Breakfast was delicious, loads of choice and a lovely dining room. My only regret is that we went out for supper, I wish we’d eaten at Bacchus restaurant on site instead. We will absolutely be back next time we’re in Vancouver, everything was perfect ☺️

This hotel is a classic, luxury hotel with large, comfortable rooms, friendly, service-oriented staff, and good facilities. The hotel bar/lounge was a highlight, with top-quality food and drink, but reasonably priced. Service was the standout for this classic hotel, everyone from the valet, restaurant and spa employees were all extremely helpful and pleasant and made us feel right at home. The location couldn't have been better. We were within walking distance of everything we wanted to see in the city, as well as great restaurants and bars nearby. We will definitely be back.